About this episode

This episode discusses the importance of understanding salon and spa insurance, the types of claims that can arise, and how to handle difficult situations effectively.

Running a salon or spa comes with a lot of moving parts—and most owners don’t think about insurance until something actually happens. You have a policy, you assume you’re covered, and you keep moving… but a lot of owners don’t really understand what their insurance actually covers or how situations inside the salon can turn into claims. In this episode, Brie and Chandra break down how business insurance actually works inside a salon or spa, the types of situations that can lead to a claim, and what owners need to be paying attention to before something goes wrong. We talk through real scenarios that happen behind the chair—chemical reactions, service complaints, client injuries, and situations that can escalate if they’re not handled correctly. We also walk through why some situations turn into claims or lawsuits while others get resolved early, and what role your insurance company actually plays when something is reported. This episode covers salon insurance, liability, client complaints, claims, and how to protect your business when things don’t go as planned. If you’ve ever thought, “I have insurance so I’m fine,” but haven’t really looked into what that means for your…

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