About this episode

Chad and Cheese discuss the challenges of hiring frontline workers with Josh Secrest from Paradox.

Chad and Cheese drag Josh Secrest, Paradox’s Head of Marketing, into the hot seat. Josh’s resume boasts stints at both Abercrombie & Fitch and McDonald's. Once the guys stop badgering Josh about the Golden Arches, they get into why your current frontline application process is a flaming dumpster fire: The Velocity Deficit: The average restaurant or retail shop takes 16 painful days to lock down a frontline worker. The automated elite? They’re doing it in 3.5 days. Frontline candidates are applying to 25 jobs simultaneously; if you aren't the first to text them back, you’re just a ghost in their inbox while your remaining staff burns out. The Real Cost of "Quick Quits": Josh officially declares standard "time to hire" dead. The only metrics that actually impact the C-suite are the Break-Even Point (the magic 31-day mark where a worker finally stops costing you money) and the Retention Sticking Point (day 100, where they actually become a fixture). If your hires drop out before day 31, congratulations—you just subsidized their brief stint at your expense. Administrative Errand Boys: Your highly paid store managers are burning 10 to 12 hours a week acting as calendar secretaries…

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