About this episode

The episode discusses the challenges of change management in supply chains, particularly in the context of AI adoption and digital transformation.

Transformation is everywhere—but real results are rare. In this episode of The Chain Podcast, we sit down with DeAnna Harner, Global Executive Partner of Supply Chain Operations, to explore why so many transformation initiatives fall short — and what it actually takes to make change stick. Harner shares hard-earned insights from working with hundreds of organizations navigating AI adoption, digital transformation and ongoing disruption. From “Excel chaos” to disconnected data, she explains why technology alone isn’t the answer. Together, we unpack: Why AI isn’t a “Band-Aid” for broken processes How to move beyond constant firefighting in supply chains Where organizations are seeing real value from AI today The critical role of culture, collaboration, and change readiness Why starting small—and getting the basics right—is the key to success If you’re looking to turn bold transformation ambitions into measurable outcomes, this conversation will give you the practical mindset shift you need to get started. Want more supply chain knowledge? Visit ASCM.org. For more details on The Chain Podcast, visit ascm.org/podcast

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