Digital First Customer Journey in Chemicals with Julie Roberts of ChemPoint - Ep. 256

About this episode

Julie Roberts discusses ChemPoint's digital-first model and its impact on the chemical distribution landscape.

Real decisions. Trusted peers. The Chemical Executive Mastermind. Learn more and apply. ChemPoint ’s digital-first model is reshaping the chemical distribution landscape by pairing technology-driven sales with a personal touch. Director of Supplier Growth Julie Roberts joins Victoria Meyer to discuss ChemPoint’s evolution from inside sales pioneers to leveraging AI and real-time data for specialty chemicals. Julie highlights the importance of meeting customers where they are—online and offline—while creating value through technical content and rapid response. Victoria and Julie touch on global industry trends, supply chain shifts, and the need for adaptive leadership in a changing market. Their conversation offers practical insight for industry professionals—whether you’re navigating digital transformation, strengthening customer relationships, or leading teams through uncertainty. Subscribe to The Chemical Show on YouTube Join Victoria and Julie this week as they explore the following topics: ChemPoint’s digital-first approach to chemical distribution How AI is transforming workflows and customer experiences Tackling market shifts and supply chain challenges Global expansion and…

People in this episode

Host: Victoria Meyer

Guest: Julie Roberts

Topics covered

• digital-first approach
• chemical distribution
• AI in sales
• customer experience
• supply chain challenges
• leadership in chemicals

Keywords

• digital transformation
• customer relationships
• specialty chemicals
• real-time data
• adaptive leadership
• global industry trends

Mentioned in this episode

Organizations: ChemPoint

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