About this episode

The episode discusses how a focused team successfully implemented two transformational changes in a Fire and EMS department within six months.

Successful Transformational Change in a Fire and EMS Department: How a Focused Team Created a Revenue Recovery Program in Six Months–From Scratch by Robert Avsec https://www.amazon.com/Successful-Transformational-Change-Department-Months/dp/1990717047 Change is hard. For any organization, successfully developing and implementing a transformational change can be an enormous challenge, one that’s fraught with ups and downs as members of the organization struggle to hold onto the past while the change agents struggle to inform, educate, and assuage the fears and apprehensions of their colleagues. But what about an organization that simultaneously tackled—and succeeded—at implementing TWO transformational changes? Told from the perspective of a change agent who was there, did that, and saw their efforts come to fruition, Successful Transformational Change in a Fire and EMS Department, will take you through the work done by a focused strategic project management team as they created a fee for emergency-ambulance transportation in a county Fire and EMS department and digitalized the department’s patient care reporting process in six months—from scratch. About the author Battalion Chief…

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