About this episode

This episode features Fiona Richards discussing the evolving role of the COO in relation to diversity in the tech industry.

Welcome to another episode of The Company Doctor! This week, we are thrilled to be joined by Fiona Richards, Group COO of the Ephelia Group. With a career spanning traditional banking giants like Deutsche Bank and HSBC, Fiona now sits at the bleeding edge of payment technologies, blockchain, and AI. The role of the Chief Operating Officer is evolving fast. It’s no longer just about back-office efficiencies and controls; it’s about knitting together technology, compliance, customer service, an...

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