Auto insurers face a new problem: it isn't price

About this episode

The episode discusses the challenges faced by auto insurers regarding customer experience as highlighted by a JD Power study.

In a recent episode of The Connected Podcast, the discussion centered around significant developments in the insurance ecosystem, highlighted by findings from a 2026 JD Power study. The report reveals a critical issue for the auto insurance sector: customer experience. While pricing pressures have eased, overall satisfaction with auto insurers remains stagnant, despite a minor increase in price satisfaction stemming from fewer premium hikes. However, when rate increases do occur, satisfaction...

People in this episode

Hosts: Alan Demers, Stephen Applebaum

Topics covered

• auto insurance
• customer experience
• insurance ecosystem
• satisfaction
• pricing pressures

Keywords

• auto insurers
• customer satisfaction
• insurance study
• pricing
• premium hikes

Mentioned in this episode

Organizations: JD Power, The Connected Podcast

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