About this episode

The episode discusses Bausch + Lomb's approach to integrating AI into their workforce and the importance of AI fluency.

Bausch + Lomb is bringing AI into the daily rhythms of a 170-year-old global eye health company, from how employees learn new skills to how teams rethink routine work. In this episode of The Coursera Podcast, Anthony Salcito sits down with Devang Modi , COO and Chief AI Officer at Bausch + Lomb, about the company's approach to building AI fluency across its workforce. Devang shares how the Bausch + Lomb AI Academy, launched in partnership with Coursera, is helping roughly 8,000 knowledge workers build foundational AI skills. The program is mandatory, tied to performance, and designed to move employees from basic awareness to everyday application. The conversation gets practical fast: what Bausch + Lomb learned from early Copilot usage, how employees improved the quality of their prompts, why practice matters, and how teams are finding use cases in reporting, research, content development, reconciliation, and other work that can eat up valuable time. Devang also explains why scaling AI is as much a change-management challenge as a technology challenge. He discusses the role of leadership, governance, verification, human judgment, and employee-led sharing in building the trust…

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