About this episode

Dmitry Risukhin discusses the importance of contextual listening in capturing customer feedback in the age of AI.

Our first episode of the summer is an 'insightful' conversation with Dmitry Risukhin, a builder of world-class executive engagement programs at companies including Microsoft, AWS, F5, and T-Mobile. Dmitry explains why, as AI, LLMs, and speech-to-text eliminate traditional barriers to capturing customer feedback, the true differentiator is contextual listening; understanding what matters, why it matters, and how to turn insights into action. He emphasizes that collecting feedback without routi...

People in this episode

Guest: Dmitry Risukhin

Topics covered

• executive engagement
• customer feedback
• AI
• contextual listening
• insights

Keywords

• executive engagement
• customer feedback
• AI
• contextual listening
• insights
• LLMs
• speech-to-text

Mentioned in this episode

Organizations: Microsoft, AWS, F5, T-Mobile

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