2550: Smarter Phones, Better Teams, and Happier Patients
About this episode
Dr. Mark Costes interviews Laura Nelson about her journey in the dental industry and the impact of AI on patient communication and team training.
On today’s episode, Dr. Mark Costes sits down with longtime dental industry leader Laura Nelson live from Thrive Live in Las Vegas. Laura shares her journey from running the front office in her husband’s dental practice to building Front Office Rocks, becoming a trusted voice in dental team training, and now leading AI innovation with Mango Voice. She and Mark discuss why patient experience matters just as much as clinical care, how short-form training changed front office education, and why understanding the “why” behind systems is essential for team success. Laura also breaks down how AI tools like Mango’s Margo can help practices capture missed calls, improve patient communication, support overwhelmed teams, and even role-play phone skills through AI-powered coaching. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://mangovoice.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast The post 2550: Smarter Phones, Better Teams, and Happier Patients appeared first on Dental Success Institute .
More episodes of The Dentalpreneur Podcast w/ Dr. Mark Costes
- 2557: The Unfair Advantage – Fireside Chat With Gino Wickman
- 2556: The Capacity Trap That Holds Practices Back
- 2555: Fired Up but Going Nowhere- Turn Today into the Day Everything Actually Changes
- 2554: Evolve – Thriving in Dentistry’s New Reality
- 2553: Inside a High Tech Dental Practice Built for Education
- 2552: Paying Yourself & The Influence You Have Pt. 2
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