About this episode

Dr. Klein discusses the signs that indicate it's time to replace an office manager and how to effectively hire a new one.

Are you dealing with that nagging feeling that something just isn't right with your office manager, or are you dreading the process of hiring a new one? Most doctors don't wake up one morning ready to fire their office manager — it's usually a slow buildup of small frustrations that eventually signal bigger problems. Dr. Philip Klein, DMD, brings over 40 years of dental profession experience spanning private practice, education, and industry innovation. With his background as an endodontic specialist and founder of multiple successful dental companies including Viva Learning LLC — the world's largest dental CE entity — Dr. Klein understands the critical role office managers play in practice success. As Chairman of the Board at Viva Learning and host of a podcast drawing over 30,000 monthly listeners, he has witnessed countless practices struggle with this exact challenge. This episode tackles one of the most uncomfortable yet crucial decisions practice owners face: recognizing when it's time to replace your office manager and how to hire the right replacement. Dr. Klein breaks down the systematic red flags that indicate a change is needed, from chronic defensiveness and lack of…

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