About this episode

Kristi Cappelletti-Matthews discusses her journey in HR leadership and the importance of alignment and culture in organizations.

Kristi Cappelletti-Matthews is the Chief Human Resources Officer at VSP Vision, bringing more than three decades of HR leadership across healthcare and high tech. Her journey to CHRO started with a chance gym conversation that turned into a career-defining opportunity. Beginning as a compensation specialist, she expanded her scope by consistently connecting her expertise to broader business outcomes, eventually stepping into enterprise leadership where alignment across functions became essential. Episode Takeaways: Alignment requires more than agreement. Leaders must actively connect decisions to enterprise impact and involve stakeholders early to avoid siloed thinking Culture doesn’t scale by accident. VSP intentionally evolved its culture during COVID to ensure connection and inclusion across a distributed workforce Integration starts with culture. Bringing acquired companies into the “family” works best when values are clear but flexibility is preserved. Enterprise mindset is a learned shift. Leaders moving from smaller organizations must adapt from owning decisions to sharing them, which takes clarity and ongoing dialogue Good meetings drive alignment. Clear outcomes…

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