Gianfranco Ferrari, CEO of Credicorp - curiosity, courage and culture - lessons from transforming a 130 year old bank

About this episode

Gianfranco Ferrari discusses his leadership journey and the transformation of Credicorp, focusing on the development of its digital bank Yape.

Gianfranco has been CEO of Credicorp since 2022, after a successful career leading the retail bank within the group. He shares how his unconventional experiences as a young man in the fishing industry influenced his curiosity and empathy for those around him, and how this informs his leadership style today. Of particular interest in this episode is the detailed discussion around Yape, Credicorp's internally developed digital bank. Gianfranco shares how this highly successful but initially scrappy initiative was made possible within such a large institution, and how the lessons learned are transforming the wider group. Lots of anecdotes here that will be of interest to anyone undergoing similar challenges, or trying to read the tea leaves from the outside. Thank you Gianfranco!

People in this episode

Hosts: David Seaman, Mario Solari

Guest: Gianfranco Ferrari

Topics covered

• leadership
• banking transformation
• digital banking
• curiosity
• organizational culture
• innovation

Keywords

• Credicorp
• Gianfranco Ferrari
• Yape
• leadership
• digital banking
• bank transformation
• curiosity
• culture

Mentioned in this episode

Organizations: Credicorp, Yape

More episodes of The Hero's podcast

• Fabián Kon, CEO of Grupo Financiero Galicia - managing change, taking risks and the future of banking in Argentina · March 27, 2026 · 55 min
• Maria Helena Santana, Board member of Itaú Unibanco - doing the right thing: transparency, board culture and harnessing the market · December 5, 2025 · 52 min
• Introducing season two: governance, financial services and fintech · November 17, 2025 · 14 min
• Eugenio de Zagottis, Board member of Raia Drogasil - masterclass on governance in a family business, avoiding hubris and his thesis on Enjoei · April 4, 2025 · 51 min
• Peter Furukawa, CEO of Lojas Quero Quero - lessons in leadership and the importance of trust · February 28, 2025 · 54 min
• Irlau Machado, former CEO of Intermedica (Hapvida) - passion and profit in Brazilian healthcare · February 6, 2025 · 1h 1m