294: Eradicating Incivility in Healthcare, with Renee Thompson

About this episode

Renee Thompson discusses the impact of incivility and bullying in healthcare on patient safety and organizational culture.

We talk with Renee Thompson about why bullying and incivility in healthcare are not just culture issues, but patient safety risks. She shares how leaders unintentionally reinforce disruptive behavior, what actually happens in the moment when conflict is avoided, and how organizations can operationalize respect at scale. • why incivility has always impacted patient outcomes, even when ignored • the hidden patterns leaders miss, including silence as a strategy • short-term comfort v...

People in this episode

Host: Dr. Pelè

Guest: Renee Thompson

Topics covered

• bullying in healthcare
• incivility
• patient safety
• leadership
• organizational culture
• conflict resolution

Keywords

• incivility
• bullying
• patient outcomes
• leadership
• conflict
• respect
• healthcare culture

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