#432 - The Other Side of the Glass: What Vendors See That Dealers Don't
About this episode
This episode features a vendor panel discussing insights and challenges in the automotive dealership industry.
In this special episode of the Independent Dealer Podcast, recorded live on location at Buy Here Pay Here United 2026, Jeff Watson and Luke Godwin flip the script with a first-of-its-kind vendor panel. Instead of the traditional dealer open forum, six of the industry's top service providers take the stage to share what they see from their side of the glass — the blind spots, pain points, and opportunities that dealers are missing right now. Featuring Steve Levine (Ignite Dealer Compliance Group), Mike Downey (Auto Master Systems), Bill Neylan (Tax Max), Jason Gosnell (Buckeye Risk Services), Ariad Sommer (Ituran USA), and Terry MacCauley (Big Time Advertising), this panel pulls back the curtain on AI, automation, compliance, disaster planning, parts sourcing, and where the BHPH industry is headed next. What You'll Learn: -Why AI in your dealership can be a compliance time bomb — and why every store needs a written AI policy -How dealers are "doing more with less" using data warehouses (BigQuery, Snowflake) instead of dumping PII into ChatGPT -The heated debate over AI replacing employees — and why some 40-year dealers refuse to use it at all -Why most dealers have NO…
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