About this episode

Scott Howell and Bradley Flowers discuss insights gained from a month away from their agency, including management challenges and innovative roles.

In this unfiltered conversation with Scott Howell, Bradley unpacks the 17 things he found broken in his agency after a month away, introduces the “Client Concierge” role he borrowed from Billy Wagner that’s reshaping how Portal Insurance handles quoting and producer development. Scott brings his own takeaway from the Paradiso Mastermind — a 15-minute weekly employee check-in — and both hosts get real about soft market struggles, summer scheduling with kids, and knowing when to cut your losses on the wrong hire.

People in this episode

Hosts: Scott Howell, Bradley Flowers

Topics covered

• agency management
• employee development
• client relations
• market challenges
• work-life balance
• hiring decisions

Mentioned in this episode

Organizations: Portal Insurance, Paradiso Mastermind

More episodes of The Insurance Guys Podcast

• The Greatest Sales Leadership Secrets to Doubling Insurance Agency Revenue · July 15, 2026 · 1h 6m
• From Paperwork Panic to Policy Perfection: The Insurance Tech That Saves Your Sanity · July 8, 2026 · 44 min
• Underwriting The Gig Economy · June 24, 2026 · 42 min
• The Al Assistant That Never Sleeps: Transforming the Agency Management System · June 17, 2026 · 1h 6m

Explore listener stats, chart rankings, contacts and more on the The Insurance Guys Podcast podcast page.