Episode 380: The Future of Global Services: Risk, Resilience and AI
About this episode
Dominic Bowen interviews Peter Bendor-Samuel about the future of global services and the impact of AI on labor arbitrage.
In this episode of The International Risk Podcast, host Dominic Bowen is joined by Peter Bendor-Samuel, founder and executive chairman of Everest Group and one of the world's leading experts on IT services and enterprise transformation, to unpack the forces reshaping global outsourcing, offshoring and near-shoring. Bendor-Samuel challenges the assumption that AI is set to end labor arbitrage, arguing that companies willing to change how they operate are already seeing major productivity gains...
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