EP285 - Beyond Recruitment- How to Attract and Retain the Right Staff with Zoe Chatley and Ian Luckett
About this episode
The episode discusses strategies for attracting and retaining the right staff in managed service providers (MSPs).
In this episode of The IT Experts Podcast, we go beyond recruitment and explore what it really takes to attract and retain the right staff in your MSP. Many MSP owners tell us that finding good people feels harder than ever. They advertise roles, interview candidates, and still end up wondering why the right people are not applying, or why talented team members leave after a short period of time. The truth is that attracting and retaining the right staff starts long before you post a job advert. In this conversation, I am joined by Zoe Chatley, founder of The Channel Recruiter , who specialises in helping businesses across the IT channel recruit exceptional people. Zoe brings more than 20 years of recruitment experience and shares practical insights that every MSP owner can apply straight away. We begin by exploring why recruitment has changed so much. Candidates are no longer looking only at salary and job titles. They are thinking much more carefully about the type of company they want to work for, the culture they want to be part of, and whether the business genuinely values its people. That means if you want to attract and retain the right staff, you need to think like a…
More episodes of The IT Experts Podcast
- EP294 - The Real Reason your MSP Marketing Didn't Work with Ian Luckett
- EP293 - Intelligent MSP Operations – AI, Automation and Observability at Scale – The MSP Insights Panel Discussion
- EP292 - Inside The MSP Growth Hub - May 2026 Intensive Roundup with Stuart Warwick, Julie Hutchison, Peter Williamson and Ian Luckett
- EP291 - The Real Lessons Learned from a £500k MSP Ransomware Attack with Ken Roulston & Ian Luckett
- EP290 - The Impact of Self-Awareness on You, Your Team, and Your Business with Mark Stevens, Julie Hutchison, and Ian Luckett
- EP289 - Having a Stand vs Mastering the Show – Why Most MSPs Get Events Wrong with Steve Lloyd and Ian Luckett
Explore listener stats, chart rankings, contacts and more on the The IT Experts Podcast podcast page.