How ServiceNow Is Building the Agentic Future of HR
About this episode
Brandon Roberts discusses how ServiceNow is transforming HR through AI and empowering HR professionals.
What does it look like when one of the world’s most innovative tech companies decides to write the playbook for agentic HR — from the inside? Brandon Roberts, Global VP of People Product, Analytics and AI at ServiceNow, joins Kathi Enderes for a conversation that crackles with real-world urgency and hard-won insight. Under the bold leadership of CHRO Jacqui Canney – whose title as Chief People and AI Transformation Officer signals just how seriously ServiceNow is taking this moment – Brandon and his team have made a defining bet: empower every HR professional to experiment with AI, then ruthlessly prioritize based on value and feasibility. The results are already turning heads. When an HR Business Partner came forward with an idea, it didn’t disappear into a committee. It became a live capability: HRBPs now work alongside a people data agent paired with Galileo, giving them real-time internal workforce data fused with external benchmarks, case studies, and research insights, all available in the moment a business conversation demands an answer. This is what it means to bring consulting-grade intelligence into the flow of work. But Brandon’s story doesn’t stop inside HR…
People in this episode
Host: Kathi Enderes
Guest: Brandon Roberts
Topics covered
- agentic HR
- AI in HR
- workforce transformation
- data analytics
- organizational change
Keywords
- ServiceNow
- agentic HR
- AI transformation
- workforce data
- HR analytics
- Jacqui Canney
- Brandon Roberts
Mentioned in this episode
Organizations: ServiceNow, HRBPs
Products: Galileo
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