Jennifer Morgan, CEO of UKG, Wants To Reinvigorate The Global Economy Around Frontline Work

About this episode

Josh Bersin interviews Jennifer Morgan, CEO of UKG, about her mission to prioritize frontline workers in the global economy.

I had an uplifting conversation with Jen Morgan, the CEO of UKG, a $5 billion global AI platform for HR, pay, and workforce management. In addition to talking about the company and her role as CEO, she actually has another mission: to put Frontline Workers first in our economy. Frontline workers, the people who deliver groceries and food, care for patients in the hospital, work in hospitality, or maintain public safety, make up 72% of the US workforce and almost 80% of employees worldwide. These often hourly or shift workers form the backbone of our economy: making our lives better, putting out fires, and keeping our streets safe. UKG’s mission is to make their work lives better through better scheduling, pay, benefits, hiring, and training systems – all in an integrated offering called “The Workforce Operating Platform.” Built through the merger of Kronos with Ultimate Software in 2020, UKG has pioneered this groundbreaking integrated solution. UKG has more than 80,000 customers and serves more than 65 million workers every day. And its software and tools support and monitor much of their daily lives at work, so Jen knows a lot about what it takes to run what we call a…

People in this episode

Host: Josh Bersin

Guest: Jennifer Morgan

Topics covered

• Frontline Workers
• Global Economy
• Workforce Management
• AI in HR
• Employee Wellbeing
• Business Leadership

Keywords

• frontline workers
• UKG
• workforce management
• AI platform
• employee benefits
• scheduling
• pay
• training systems

Mentioned in this episode

Organizations: UKG, Kronos, Ultimate Software

Places: US, worldwide

More episodes of The Josh Bersin Company

• Irresistible Wrapup, New Economics of AI, And Why AI is Like Traditional IT · June 12, 2026 · 16 min
• Irresistible Kickoff: Preparing You For HR 2030 with The Josh Bersin Institute · June 8, 2026 · 6 min
• Why Does HR Exist? AI Redefines Everything, And Here's Why. · June 6, 2026 · 18 min
• Addressing High Cost of AI, Frontier Fine Tuning, Edge Computing, Microsoft and NVIDIA · June 3, 2026 · 17 min
• Understanding The New Words of AI: Harness, Layer, Fabric, Surface, And More... · June 1, 2026 · 20 min
• Google I/O Enterprise Strategy, HR 2030, Avoiding A Bag of Doorknobs · May 29, 2026 · 17 min