Inside Laravel Customer Support with Feri Bartha

About this episode

Matt Stauffer interviews Feri Bartha about the role of customer success and support at Laravel.

In this episode of the Laravel Podcast, Matt talks with Feri Bartha, Laravel’s Director of Customer Success and Support. They explore the role of customer success, the proactive side of support, and what it takes to build a support team from the ground up. Feri shares perspectives on team metrics, knowledge management, and how AI is shaping the future of support. The conversation also dives into personalized customer care and the creative support initiatives happening at Laravel. Matt Stauffer on Twitter Feri Bartha on LinkedIn Laravel Twitter Laravel Website Tighten Website Suggestion Box ----- Editing and transcription sponsored by Tighten .

People in this episode

Host: Matt Stauffer

Guest: Feri Bartha

Topics covered

• customer support
• customer success
• AI in support
• support team building
• personalized customer care

Keywords

• customer support
• customer success
• AI
• support team
• personalized care

Sponsors

Tighten

Mentioned in this episode

Organizations: Laravel

More episodes of The Laravel Podcast

• Abby Gilson on Laravel’s Events & Laracon US Boston · June 9, 2026 · 42 min
• Marketing Developer Tools with Cynthia McGillis, VP of Marketing · May 26, 2026 · 50 min
• Building the Business Side of Laravel with Tom Crary · May 12, 2026 · 49 min
• Design Engineering at Laravel: Jason Beggs on Building Laravel Cloud · April 28, 2026 · 33 min
• The Future of Laravel Partnerships with Dave Hicking · April 14, 2026 · 58 min
• A Laravel Conference in Japan with Ryuta Hamasaki · December 16, 2025 · 32 min