About this episode

This episode discusses the creation and deployment of effective Standard Operating Procedures in organizations.

What You'll Learn in This Episode: In this episode, Catherine McDonald and Shayne Daughenbaugh discuss the practical realities of capturing, creating, and deploying Standard Operating Procedures (SOPs) in fast-growing organizations. Drawing from Shayne’s experience leading SOP standardization across multiple locations, they explore how businesses can create consistency while maintaining a human-centered approach. The conversation highlights why SOPs are more than compliance documents. They serve as the foundation for customer experience, employee training, and continuous improvement. Shayne shares a step-by-step framework for identifying priority processes, working with subject matter experts, and leveraging video recordings and AI tools to simplify documentation and accelerate SOP creation. If your organization struggles with inconsistent processes, scattered documentation, or SOPs that nobody uses, this episode offers practical strategies for building documentation that is both useful and sustainable. Key Takeaways: 1. SOPs should create consistency across locations to deliver a reliable customer experience. 2. Video-based process capture preserves valuable expertise, context…

More episodes of The Lean Solutions Podcast

• People + Innovation: A Pre-Summit Series · July 21, 2026 · 39 min
• Lead With Your Eyes · July 14, 2026 · 32 min
• People + Innovation: A Pre-Summit Series · July 7, 2026 · 33 min
• Leading with MORE · June 30, 2026 · 31 min
• SIPOC: start improvement right · June 23, 2026 · 32 min
• The First 90 Days of Lean: What Actually Matters (Part 1) · June 16, 2026 · 16 min

Explore listener stats, chart rankings, contacts and more on the The Lean Solutions Podcast podcast page.