Leading Through the AI Shift with ASQ's CEO Sid Bhatnagar
About this episode
Sid Bhatnagar discusses the impact of AI on leadership and the quality profession.
A special one for us: we sat down with Sid Bhatnagar, CEO of ASQ, the American Society for Quality. Sid is an engineer and longtime technology executive who now leads the global body at the center of the quality profession, and he brought a sharp, practical view of how AI is reshaping what leadership requires. Sid and Nick get into why AI pressure now comes from boards and investors rather than the ground up, how to keep human judgment on both ends of the process, what executives owe their people through the change, and how to think about ROI when the technology won't sit still. A few of the takeaways: AI made the executive a steward of adoption and culture, not just a decision-maker, and the pressure is coming top down Keep humans on both ends: ideation from people, work from the tool, validation back to people Lean toward critical decision-making, not tasks. Pilots and anesthesiologists get paid for what they know when things go wrong Hire for innovation, change management, and system thinking. Lead by pulling people along, not pushing Executives owe their teams upskilling; employees owe the effort. When there's no seat left, be transparent and generous You can't retrofit…
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