About this episode

The episode discusses strategies for dealing with difficult people and emphasizes the importance of acceptance in leadership.

A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad. Tools and concepts in this episode: “People are doing their best” embodies acceptance, and acceptance creates better outcomes. Quiet cycles of doubt by: Clarify what exactly are you upset about;Identify what you feel about having those feelings;Decide what action you want to take....

People in this episode

Host: Tom Henschel

Topics covered

• leadership
• difficult people
• acceptance
• emotional intelligence
• conflict resolution

Keywords

• difficult people
• leadership
• acceptance
• emotional intelligence
• conflict resolution
• calmness
• coaching

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