About this episode

Matt Feret speaks with Amrit Dhaliwal about redesigning home care to focus on service, trust, and human dignity for older adults.

What if home care were designed around service, trust, and human dignity—not just necessity? On The Matt Feret Show, Matt Feret speaks with Amrit Dhaliwal, CEO of Walfinch, about rethinking home care through the lens of hospitality, leadership, and intentional service design. While healthcare systems differ between the UK and the US, this conversation focuses on universal lessons families can apply anywhere. They explore how high-quality home care supports older adults in staying at home longer, why communication and continuity matter, how technology can strengthen trust with families, and what leadership systems are required to scale care without losing personalization. Whether you’re caring for aging parents, planning ahead, or evaluating home care options, this episode offers practical insight into how care can help people not just age—but thrive. My website with more Medicare resources, books, courses, and more: https://prepareformedicare.com I recommend my wife’s Medicare insurance agency, but there’s never any obligation or pressure to work with her team. Here's more information if you're interested: https://brickhouseagency.com The Matt Feret Show is about thriving in…

People in this episode

Host: Matt Feret

Guest: Amrit Dhaliwal

Topics covered

• home care
• leadership
• trust
• hospitality
• aging
• technology

Keywords

• home care
• older adults
• trust
• leadership
• technology
• communication
• personalization

Mentioned in this episode

Organizations: Walfinch, MF Media, LLC, Brickhouse Agency

Books & works: The Matt Feret Show

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