Consumers don’t trust AI advice. They turn to it anyway.
About this episode
The episode discusses consumer skepticism towards AI-driven product recommendations and the implications for brands.
Shoppers are awash in product recommendations. But do they trust them? “We found significant skepticism around algorithm-driven channels like social media, and in particular generative AI, where the trust level is below 40 percent,” says Danielle Bozarth, global leader of McKinsey’s Retail and Consumer Packaged Goods Practices . In this episode of McKinsey Podcast , Bozarth joins Senior Partner Clarisse Magnin and Global Editorial Director Lucia Rahilly to talk about AI-powered shopping and other trends reshaping consumers’ path to purchase—and what brands need to do differently to keep up with them. The McKinsey Podcast is cohosted by Lucia Rahilly and Roberta Fusaro. This episode has been adapted from our McKinsey Live webinar series . Any unanswered questions about this episode? Send them our way at: TheMcKinseyPodcast@mckinsey.com Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information
Topics covered
- AI in retail
- consumer trust
- product recommendations
- shopping trends
- generative AI
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