Move first or fall behind: How AI is rewriting the rules of banking

About this episode

The episode discusses how AI is fundamentally changing the banking industry and the implications for financial institutions.

McKinsey’s latest research on global banking demonstrates that artificial intelligence isn’t just another efficiency play for financial institutions; it represents a fundamental shift in how these companies manage costs, attract and retain customers, and stay ahead of the competition. In this episode, Ido Segev , McKinsey senior partner and Roberta Fusaro, editorial director talk about the speed with which AI is advancing, what’s holding banks back from scaling it, and the potential advantages for early movers. Theme music composed, performed, and produced by Joy Ngiaw. See www.mckinsey.com/privacy-policy for privacy information

People in this episode

Guests: Ido Segev, Roberta Fusaro

Topics covered

• artificial intelligence
• banking
• customer retention
• cost management
• competition
• financial institutions

Keywords

• AI
• banking
• efficiency
• customer attraction
• early movers
• global banking
• cost management

Mentioned in this episode

Organizations: McKinsey & Company, McKinsey

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