AI Digital Workers Are Getting Job Descriptions
About this episode
This episode discusses the role of AI digital workers in organizations and how they are managed and measured.
This episode is sponsored by Salesforce . One of the most interesting conversations I had at Salesforce Connections was about digital workers. This week on The Modern Customer Podcast, Lauren Esposito, CMO of Asymbl, shares how organizations are beginning to approach AI agents as digital workers—with defined roles, KPIs, managers, and accountability to drive meaningful business outcomes. We explore agent-to-agent orchestration, where leaders should start with AI, the importance of trust and governance, and how Salesforce provides the foundation for secure and scalable AI adoption. If digital workers are becoming part of the workforce, organizations will need new ways to manage, measure, and support them. 🎧 Listen to the full episode. #SalesforcePartner #Salesforce #DigitalWorkers #AI #AgenticAI #FutureOfWork #Leadership Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here . Learn more at www.blakemichellemorgan.com
People in this episode
Host: Blake Morgan
Guest: Lauren Esposito
Topics covered
- AI
- digital workers
- business outcomes
- trust and governance
- Salesforce
- agent orchestration
Keywords
- AI agents
- digital workers
- business management
- Salesforce
- future of work
Sponsors
Salesforce
Mentioned in this episode
Organizations: Asymbl, Meta
More episodes of The Modern Customer Podcast
- How TIAA Is Using AI to Personalize the Future of Retirement
- Deflection Is Dead: Why Customer Engagement Is the New Goal
- How to Do More With Less: Future-Proofing Work in an AI-Driven Economy
- The Power of Pull: How Customer Demand Drives Business Growth
- How Salesforce Is Bringing AI Agents Into Marketing
- Airline Customer Satisfaction Improving, ACSI Data Show
Explore listener stats, chart rankings, contacts and more on the The Modern Customer Podcast podcast page.