About this episode

The episode discusses the role of intelligence in enterprise content management and the evolution towards agentic AI.

Content's value is in the intelligence it brings, regardless of what system it's found in. But there is a lot of enterprise content across many, many systems. On the Mostly Unstructured Podcast, KeyMark CMO Clay Tuten sits down with Mike Askren, VP of Product at Hyland, on how document management and ECM are becoming an intelligence layer for agentic AI, and the right size and scale problems to tackle with agents. Topics explored: Why has enterprise value moved from storing and securing content to extracting intelligence from it? How content federation connects AI services to content across on-prem, cloud, and hyperscaler systems. What an enterprise context engine does, and why the relationships between documents matter more than the engine itself. Why agentic governance matters so much. Monitoring, coaching, and shutting down agents that hallucinate or run on stale instructions. Why the highest-ROI AI work comes from the processes that are least exciting, but have the highest volume of occurrence. Questions this episode answers: What is the intelligence layer in enterprise content management? How much enterprise data is unstructured, and why does it matter for AI? What is…

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