About this episode

Jackie Ware discusses her journey to becoming CEO of Pegasus Residential and the importance of exceptional service in property management.

Jackie Ware spent 16 years at Pegasus Residential, climbing from Sales Operations Support Specialist all the way to CEO — holding roles including Property Manager, Regional Manager, Director of Training, VP of Operations, and Chief Strategy Officer. She stepped into the CEO role in May 2024, succeeding founder Lindy Ware who retired after 15 years. Under her leadership, Pegasus puts people at the center of its strategy — believing that in a saturated market, exceptional service delivered by a well-trained team is the ultimate differentiator.

People in this episode

Guest: Jackie Ware

Topics covered

• leadership
• property management
• career progression
• customer service
• team training

Keywords

• Jackie Ware
• Pegasus Residential
• CEO
• property management
• customer service
• leadership
• team training

Mentioned in this episode

Organizations: Pegasus Residential

More episodes of The Multifamily Hangout

• Episode 92 - Joe Summers · July 8, 2026 · 43 min
• Episode 91 - Ken Doble on Third-Party Management · June 18, 2026 · 44 min
• Episode 90 - Teddy Abdelmalek · June 18, 2026 · 43 min

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