About this episode

This episode discusses how UPS is using RFID technology to enhance package tracking and improve customer experience.

Welcome to this episode of The New Warehouse Podcast. At Supply Chain Point 2026, Kevin spoke with Jon Bell, of UPS’s Advanced Technology Group, and Darryl Forbes, Vice President of Operational Technology at UPS. UPS delivers millions of packages every day, making visibility, reliability, and customer experience critical to success. In this conversation, Bell and Forbes discuss how UPS is leveraging RFID technology to move beyond traditional package tracking and create what they describ...

People in this episode

Host: Kevin Lawton

Guests: Jon Bell, Darryl Forbes

Topics covered

• RFID technology
• package tracking
• supply chain
• operational technology
• customer experience

Keywords

• RFID
• UPS
• package intelligence
• supply chain
• technology

Mentioned in this episode

Organizations: UPS, UPS’s Advanced Technology Group, Operational Technology at UPS

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