How To Get Customers To Trust Your Knowledge

About this episode

The episode discusses how to build trust with customers and handle difficult conversations in the trades industry.

Joel Bardall has had a tricky time with a customer that has no trust in tradespeople after being knocked in the past. Joel and Todd talk about the frustration that this can cause when you're being honest or have to explain a setback or unexpected issue that's cropped up on a job. Psychotherapist, Enda Murphy (Author of Five Steps To Happiness) joins the boys to explain how you can build trust with customers and also handle confrontation and difficult conversations with customers.

People in this episode

Hosts: Joel Bardall, Todd

Guest: Enda Murphy

Topics covered

• customer trust
• tradespeople
• communication
• confrontation
• psychology
• business relationships

Keywords

• customer trust
• tradespeople
• communication skills
• psychotherapy
• business challenges
• difficult conversations

Mentioned in this episode

Books & works: Five Steps To Happiness

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