209. How experienced CEOs recover client trust when things go wrong
About this episode
Phil Hayes-St Clair discusses the EARN framework for recovering client trust after a breach.
Get the CEO Leadership Collection: Five curated conversations in a private podcast, each under ten minutes, on the decisions and pressures that define the role. Visit listentophil.com ABOUT THIS EPISODE What do you do when your organisation breaks trust with a client or partner? In this episode, Phil Hayes-St Clair shares the EARN framework — a practical leadership approach for recovering damaged relationships with integrity, structure and long-term trust. Why most leaders move into solutions too quickly — and how that weakens confidence The four-step EARN framework: Expose, Ask, Rebuild, Name Them How strong recoveries can deepen trust instead of simply restoring competence Listen now to learn how mature leaders handle pressure moments when relationships are genuinely on the line. The Partnership Playbook is the podcast for leaders who want to grow with clarity, create leverage through partnerships, and lead their teams with meaning. Each episode gives you practical insights drawn from two decades of building and backing companies, coaching CEOs, and closing high-value partnerships across industries. You’ll learn how to scale yourself as a leader, choose partners that help you…
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