The cost of missed calls

The cost of missed calls

March 17, 2026 · 16 min

About this episode

The episode discusses the underestimated costs of missed calls for plumbing contractors during their busy season.

As spring approaches, plumbing contractors across the country are preparing for one of their busiest seasons of the year. In this episode of And So It Flows, Kristen Bayles spoke with Jane Blanchard, head of brand and marketing at Service Forge, about a challenge many contractors underestimate: the true cost of missed calls.

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