About this episode

Molly McPherson discusses how AI is reshaping crisis communication and reputation management.

Your reputation isn't being shaped by what you say anymore. It's being shaped by everything everyone else says, organized by AI, before you've had a chance to respond. Crisis communication has a new first mover, and it isn't you. Molly McPherson breaks down the shift that most leaders still haven't internalized: waiting is no longer a strategy, it's a surrender. Using the TSA staffing crisis and Delta's response as a real-time case study, we look at how AI aggregates noise into narrative, why...

People in this episode

Host: Molly McPherson

Topics covered

• crisis communication
• AI
• reputation management
• leadership
• narrative
• case study

Keywords

• AI
• crisis communication
• reputation
• Delta
• TSA
• leadership
• narrative

Mentioned in this episode

Organizations: Delta, TSA

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