Functionally Speaking Series: Reimagining Site Experience: CRAs, AI and the Future of Functional Models

Functionally Speaking Series: Reimagining Site Experience: CRAs, AI and the Future of Functional Models

January 22, 2026 · 30 min

About this episode

Lynn Hamilton discusses the evolution of the CRA role and the intentional design of site experience with Bret Couturier.

In this forward-looking episode, Lynn Hamilton sits down with Bret Couturier, Executive Director, FSP 360 at Syneos Health, to explore how sponsors can shift from incremental improvements to intentional design when it comes to site experience. With a career spanning frontline monitoring to strategic FSP leadership, Bret offers practical insights into what's working, and what’s holding teams back. Key themes include: Why the CRA role isn’t disappearing, but rather evolving with AI and d...

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Host: Lynn Hamilton

Guest: Bret Couturier

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Organizations: Syneos Health, FSP 360

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