More Than Complaints: A Candid Conversation with the Taxpayers' Ombudsperson (Part I)
About this episode
Amanda Doucette interviews François Boileau about the role of the Taxpayers' Ombudsperson and the challenges within Canada's tax system.
What happens when the tax system doesn’t work the way it should? Who advocates for taxpayers when service breaks down? In this special two-part episode, I sit down with François Boileau, the Taxpayers' Ombudsperson for Canada, for a candid and wide-ranging conversation about fairness, service delays, vulnerable populations, and the future of tax administration in Canada. Described by Mr. Boileau as one of the federal government’s “best-kept secrets,” the Office of the Taxpayers’ Ombudsperson plays a critical role in reviewing unresolved service complaints involving the Canada Revenue Agency. But its mandate goes far beyond complaints alone. Mr. Boileau explains how his office operates independently from the CRA, when and how taxpayers should bring forward complaints, and why fairness, equity, and access to benefits are at the heart of his work. The conversation also explores systemic issues within Canada’s tax system, including long processing delays, call-centre challenges, and barriers faced by vulnerable and non-filing populations. In Part I of this episode we cover: - [4:45] The Role of the Taxpayers' Ombudsperson - [10:00] Mr. Boileau's career history and what drew him to…
More episodes of The Tax Chick Podcast
- CRA Audits: What to do (and what not to panic about)!
- Season 7: Why We’re Still Talking About Tax
- More Than Complaints: A Candid Conversation with the Taxpayers' Ombudsperson (Part II)
- Season Finale! Budget breakdown and tax tea
- Money Moves: How to Pay Yourself as a Business Owner
- Taxes After Death: What Every Executor Needs to Know (with special guest, Michelle Coleman)
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