Inside the FLS Tech Stack—Tools Changing the Game | BTG Mindset Podcast
About this episode
John Mackey discusses technology strategy in fire protection and life safety with Nick Sandberg.
John Mackey sits down with Nick Sandberg, Director of IT at Hiller Companies, for a no-filter conversation about technology strategy in fire protection and life safety. No vendor pitches. No silver bullets. Just two operators who've lived inside FLS tech stacks for decades, comparing notes on what actually works — and what's coming next. 🔑 KEY TAKEAWAYS • There is no silver-bullet platform — process before technology, every time • Only ~50% of US FLS contractors use technology beyond desktop QuickBooks • AI and agentic tools may disrupt the traditional SaaS moat within 1–2 years • "If your process is bad and you digitize it, you have a bad digital process — add AI and you have a bad AI digital process" • The technician is the brand, the customer is the purpose — technology serves the relationship 📊 FREE RESOURCES → Reply STACK to john@mackeygroupllc.com for the FLS Tech Stack Readiness Scorecard + Tech Stack Guide → Read the companion blog: "Inside the FLS Tech Stack — Tools Changing the Game" at mackeygroupllc.com → Take the Build to Grow™ Readiness Survey: mackeygroupllc.com/leadership-scorecard 👤 ABOUT THE GUEST Nick Sandberg — Director of IT, Hiller Companies. Started as a…
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