About this episode

This episode explores how a family-owned fire protection contractor utilizes reporting to drive business decisions through insights from its CFO and Director of Sales.

Build to Grow™ Pillar #4: Reporting Most fire protection contractors say they have reporting. Far fewer make decisions with it. In this episode, John Mackey sits down with two leaders who run the same business through two different lenses — Pam Gartner, CFO, and Clinton Campbell, Director of Sales — at Approved Fire Protection & Security, a Central New Jersey contractor that's been family-owned for nearly a century and is led today by CEO and owner Diane. It's a rare, candid look at how reporting actually gets built and lived inside a real, well-run FLS business: how it evolved from instinct to system, which KPIs earned their place, what the weekly and quarterly cadence looks like on the ground, and how the financial and operational lenses get integrated into one operating picture. The newsletter gave you the framework. This conversation gives you the reality. In this episode: Why operations drives the financials — not the other way around — and what that means for how you measure The integrated tech stack (ProfitZoom / Valen Software) that lets the books close continuously instead of in a 25-day rear-view scramble The "are you with me?" moment that set the culture — and how…

People in this episode

Host: John Mackey

Guests: Pam Gartner, Clinton Campbell

Topics covered

• reporting
• family-owned business
• fire protection
• KPIs
• operational efficiency
• financial integration

Keywords

• reporting
• KPIs
• family-owned
• fire protection
• operational efficiency
• financials
• business decisions

Mentioned in this episode

Organizations: Approved Fire Protection & Security

Products: ProfitZoom, Valen Software

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