Why Your Team Is Not Taking Action (It Has Nothing to Do With Process)

About this episode

The episode discusses how team beliefs impact action and results, featuring insights from culture strategist Jessica Kriegel.

Most leaders add another process when results stall. They build a new workflow, update the SOP, send another all-hands, and wonder why nothing moves. The problem was never the process. It was never the system. It was what your team believed. Jessica Kriegel spent two decades inside some of the most complex organizations in the world studying exactly this. She is a culture strategist, Stanford-backed researcher, and author of the USA Today number one bestseller Surrender to Lead. Her work sits at the intersection of belief, behavior, and business outcomes and the results her clients produce are not theoretical. A medical center in Boston went from 42 percent compliance to 97 percent in three weeks. No new process. No new hire. No new tool. A shift in belief. This conversation starts with the word surrender, a word most operators read as weakness and operate from fear of. Kayvon shares the personal shift that changed his lens on it. Jessica reframes it entirely. What unfolds is one of the most honest conversations about leadership, organizational culture, and performance that this show has produced. Kayvon and Jessica break down the belief-action-results loop that most business…

People in this episode

Host: Kayvon Kay

Guest: Jessica Kriegel

Topics covered

• leadership
• organizational culture
• belief systems
• performance
• accountability

Keywords

• leadership
• belief-action-results loop
• organizational culture
• performance
• accountability

Mentioned in this episode

Organizations: Stanford

Books & works: Surrender to Lead

Places: Boston

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