From Foldable Laptops To Inbox Zero In Real Life
About this episode
The episode discusses the intersection of IT support and customer service, using a viral courtroom clip as a starting point.
A judge, an IT tech, and one sarcastic line: that viral courtroom clip turns into a real argument about what tech support owes the people it helps. We dig into the messy overlap between IT work and customer service, why “it’s working now” can still be a valid problem report, and how fast things escalate when someone feels embarrassed on camera. If you’ve ever worked help desk, software engineering, or remote support, you’ll recognize the tension instantly. From there, we jump into tech news ...
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- 0082: We Break Down The Waymo Controversy, Nike’s Bionic Sneaker Plans, And Always-On AI You Can Wear
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