303. On Point, On Brand: Why Honest Communication Always Lands
About this episode
Kim Storin discusses the importance of authentic communication and trust-building in leadership during times of change.
"You want to own the message and your narrative." Strong communication is about more than delivering a message—it’s about building trust over time. As Zoom’s Chief Marketing Officer, Kim Storin has helped shape communication at one of the world’s most recognizable brands, balancing empathy, transparency, and consistency in an era of rapid technological change. In this episode of Think Fast, Talk Smart , Storin joins Matt Abrahams to discuss how leaders can communicate with authenticity, navigate crises with clarity, and build cultures rooted in transparency. They explore the art and science of shaping perception, maintaining connection in hybrid workplaces, and creating messages that solve problems—not just capture attention. Key Takeaways: Lead with authenticity and transparency. Clear, honest communication builds trust—especially during periods of change or crisis. Own your narrative. Consistent messaging and a clear story shape how others understand your brand, team, or ideas. Activity: Before your next team update or difficult conversation, ask yourself: "What information can I share that will build trust?" Include one additional point of context or reasoning that helps your…
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- 304. Rethinks: Craft Compelling Communication
- 302. Master This: How to Learn Like the Experts Do
- 301. Trust at First Sight: Create More Meaningful Connections
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