
Claude Steele discusses how stereotype threat influences communication and the importance of respect in building trust.
“Everybody you interact with needs that signal of respect.” Feeling seen and respected can shape how we communicate and connect with others. For Stanford social psychologist and author of Churn: The Tension That Divides Us and How to Overcome , Claude Steele , understanding stereotype threat and “churn,” the tension that arises when we worry about being judged based on our identity, can help us build greater trust across differences. In this episode of Think Fast, Talk Smart , Steele joins Matt Abrahams to discuss how stereotypes influence our interactions and how to reduce their impact. From giving feedback that communicates respect to building trust, Steele shares how seeing people’s full humanity and potential can strengthen our connections. Takeaways: Trust grows when people feel seen and respected. Recognizing someone’s abilities, potential, and individuality can reduce uncertainty and help build stronger relationships across differences. Feedback works better when respect is explicit. Pairing high standards with a clear belief in someone’s ability to meet them can make critical feedback feel more trustworthy and motivating. Activity: Add a signal of respect. Think of…
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