THE OPERATIONAL INSPECTION (CALIBRATING YOUR MANAGEMENT TEAM)

About this episode

Mike Hernandez discusses the importance of dual-inspections for store managers to ensure compliance and safety in their facilities.

SHOW NOTES (THRIVE VERSION) Episode Title: The Operational Inspection: Calibrating Your Management Team (Episode 96) Episode Description: "Kevin stood behind the cash register, falsified the documentation, and completely ignored the physical hazards of the building." In this episode of Thrive, Mike Hernandez explains why Store Managers must stop trusting perfect paperwork and start executing dual-inspections with their Assistant Managers to ensure accurate facility grading. What You Will Learn: Mike's Professional Background: Why Store Managers must proactively identify and document physical failures before the District Manager arrives. The Falsification Failure: How accepting unchecked grading rubrics completely destroys the compliance standard of your location. The Calibration Protocol: The exact process of walking the customer path with your Assistant Manager to grade the facility simultaneously and independently. The Performance Correction: How to compare your documents to identify exactly what physical hazards your managers are ignoring, and how to correct their auditing procedures. Resources & Links: Download the Management Calibration Matrix: Text the code word GRADE…

People in this episode

Host: C-Store Center

Guest: Mike Hernandez

Topics covered

• management inspection
• store compliance
• facility grading
• manager training
• audit procedures

Keywords

• operational inspection
• management team
• physical hazards
• compliance standard
• grading rubrics

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