Interview with Christine Miles: What Nobody Taught You About Listening
From Thriving As A Physician: How to Lose Weight & Love Your Life by Dr. Siobhan Key, MD
March 29, 2026 · 46 min · Season 1 · Episode 349
About this episode
Dr. Siobhan Key interviews listening expert Christine Miles about the importance of making patients feel heard and effective communication techniques in medicine.
The appointments that drain you most aren't always the hardest clinically. They're the ones where you said all the right things and the patient still left frustrated. Or the encounter where something felt off and you couldn't name it — but you carried stress from it through the day (and maybe into a 3pm break-room raid). In this episode, I talk with Christine Miles — a listening expert and CEO of EQuipt — about a skill that's under-taught in medicine: how to actually make people feel heard. She shares the six simple questions that help patients tell their story faster, a 90-second technique that changes how safe people feel with you, and what to do when someone walks in already angry. Listening well matters - it can make your clinical days better but also will help in your personal relationships. And anything that makes your days go smoother will help with your eating. If your days regularly leave you empty — this one's for you. Learn more about Christine at https://thelisteningpath.com/christine-miles/
People in this episode
Host: Dr. Siobhan Key
Guest: Christine Miles
Topics covered
- listening skills
- patient communication
- stress management
- clinical encounters
- personal relationships
Keywords
- listening
- patient frustration
- communication techniques
- stress
- clinical practice
Mentioned in this episode
Organizations: EQuipt
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