Ep #12 | Beyond the Sale: Designing a Remarkable Client Experience that Keeps Happy Customers Coming Back

About this episode

This episode discusses the importance of designing a remarkable client experience to retain customers and promote business growth.

Send a question or message to Kate & Sam Welcome to Episode 12 of the Roadmap to Business Success series, and our third episode in Quadrant 3: Grow Smart | Capacity! Most businesses pour their energy into acquiring new clients. The most successful businesses pay enough attention to what happens after the sale. Did you know that it costs five to seven times more to acquire a new client than to retain an existing one? And your best marketing is a client who won't stop talking about you and ...

People in this episode

Hosts: Dr Kate De Jong, Sam Morris

Topics covered

• client experience
• customer retention
• business growth
• marketing
• client acquisition

Keywords

• client experience
• customer retention
• business success
• marketing strategies
• client acquisition

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