From Wrench to Revenue: How to Build a Business with Culture and KPIs

From Wrench to Revenue: How to Build a Business with Culture and KPIs

April 1, 2026 · 26 min · Season 1 · Episode 149

About this episode

Al Fagundes shares his journey of transforming a one-man plumbing operation into a thriving 26-person business focused on performance and culture.

What does it take to grow a one-man plumbing operation into a 26-person business that thrives on performance, profitability, and culture? In this episode of Titans of the Trades, host Ryan Englin sits down with Al Fagundes of Fagundes Plumbing & Heating, who shares the hard-earned lessons from his 23-year journey in the trades. Al dives deep into the turning points that shifted his business from a high-paying job to a true company. He reveals how focusing on EBITDA instead of revenue, dit...

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