About this episode

Clair Daniel discusses the challenges and strategies in legal complaints handling.

The latest episode of the Today’s Conveyancer podcast welcomes Senior Ombudsman at the Legal Ombudsman (LeO) Clair Daniel to explore the current landscape of legal complaints handling, the challenges facing firms, and the strategic work underway to improve first‑tier resolution across the legal sector. The backdrop to the discussion is the increase in the number of cases in which LeO identify poor complaints handling, up from 46% in 2023/24 to 49% in 2024/25; and efforts to stop complaints at...

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Guest: Clair Daniel

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Organizations: Legal Ombudsman

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