239 | Karma is a B

About this episode

Scott Webb discusses leadership lessons and insights on hospitality and real estate with Susan Barry.

Scott Webb is a longtime leader at Kolter Hospitality who turned a condo crisis into a thriving hotel portfolio spanning major brands. With over three decades of experience, he blends real estate discipline with hands-on hotel operations to drive smart growth. Susan and Scott talk about leadership lessons and share insights on people, performance, and property strategy. What You'll Learn • Why investing in team training beats cutting visible guest perks • When growth forces you to level up your leadership bench • How to spot risky revenue that won't repeat • What sellers "clean up" before a deal, and how to catch it • Why labor assumptions can quietly wreck your underwriting • How to evaluate real revenue streams beyond surface metrics • Why owner-operators outperform third-party managers • How vertical integration saves money and speeds decisions • How poor facilities hurt employees as much as guests • Why frontline staff need the strongest support systems • What owners miss when they outsource management • How to "go to school" on your own hotel operations • How global trends, inflation, and AI are reshaping hospitality • How karma plays out in high-stakes real estate deals ***…

People in this episode

Host: Susan Barry

Guest: Scott Webb

Topics covered

• leadership
• hospitality
• real estate
• team training
• performance
• property strategy

Keywords

• hotel portfolio
• team training
• revenue streams
• labor assumptions
• vertical integration
• hospitality trends
• AI

Mentioned in this episode

Organizations: Kolter Hospitality

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