About this episode

This episode features stories from various guests at the HITEC conference in San Antonio, highlighting memorable experiences in the hospitality industry.

Just like last week, this special episode of Top Floor comes to you from the Loading Dock at HITEC in San Antonio. A huge thank you to HFTP for hosting us at the hospitality industry's premier technology conference and for creating the opportunity to capture these unforgettable moments. Aimee George, Aimee Inc. — The guest room mix-up that turned into every hotel manager's nightmare. Ryan Brough, Hapi — The celebrity rider that sent a hotelier sprinting to Macy's. Tracee Nalewak, URVenue — Why enforcing a Vegas day club dress code is nobody's favorite job. Sara Murray, Mermaid International — The hotel snake story everyone thought was an urban legend... until it wasn't. Dylan Mingard, HM Alpha — The eight-foot python that became an unforgettable houseguest. Tanya Pratt, Oracle Hospitality — The data migration that accidentally double-booked 50 hotels at 2 a.m. Martin Chevalley, Enspire — The flooded hotel that kept guests informed—and the surprise VIP spotted behind the scenes. *** Next year's HITEC [link to https://www.hitec.org/about-hitec/future-locations] will be held in Orlando June 28 - July 1. Hope to see you there!!! Connect with our storytellers: Aimee George, Aimee Inc…

People in this episode

Host: Susan Barry

Guests: Aimee George, Ryan Brough, Tracee Nalewak, Sara Murray, Dylan Mingard, Tanya Pratt, Martin Chevalley

Topics covered

• hospitality
• technology
• conference
• hotel management
• stories

Keywords

• HITEC
• hospitality
• technology
• hotel stories
• conference

Mentioned in this episode

Organizations: Aimee Inc., Hapi, URVenue, Mermaid International, HM Alpha, Oracle Hospitality, Enspire

Places: San Antonio, Orlando

More episodes of Top Floor

• 253 | Twisting the Night Away · July 21, 2026 · 38 min
• 252 | Parking Lot Brawl · July 14, 2026 · 41 min
• 250 | HITEC San Antonio Part 1 · June 30, 2026 · 53 min
• 249 | Frozen Food Fiesta · June 23, 2026 · 35 min
• 248 | Fountain of Bubbles · June 16, 2026 · 43 min

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